Política de envío

Shipping policy

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to flooding in rural areas please expect some delays in receiving your order.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Free Shipping to zones 9, 10, 11, 13, 14, 15, 16.

Shipping	Estimated delivery time	Price
Local Delivery (Zonas 9, 10, 11, 13, 14, 15 & 16)	1-2 business days	Gratis
Capital - Envio Express	1 business day	Q30
Capital - Envio Estandar	1-3 business days	Q28
Departamentos - Forza Next Day	1-2 business days	Q45
Departamentos - Forza Estandar	1-4 business days	Q40

Local delivery

Free local delivery is available in zones 9, 10, 11, 13, 14, 15 and 16.

Deliveries are made from 8-5pm on Monday - Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

 

Due to COVID 19 we are not currently offering in-store pickup.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@miobambino.com with your name and order number, and we will look into it for you.

For orders within Guatemala City and Mixco please contact us.

For the rest of Guatemala please use the following link to track your order with the tracking number provided.

https://forzadelivery.com/rastreo/

http://guatex.com/guatex/rastreo-de-guias/

Refunds, returns, and exchanges

We accept exchanges up to 15 days after delivery, if the item is unused and in its original condition, with all tags attached

No returns are accepted. All sales are final. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@miobambino.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@miobambino.com.